Return policy
Last Updated: 23 NOV 2025
Thank you for shopping at XDMWJU, operated by QUEENSVALE INC.
- Return Eligibility We accept returns of unworn, unwashed, and undamaged items within 30 days of delivery. Items must be returned with all original tags and packaging. Final sale items are not eligible for return or exchange.
- Return Process To initiate a return, please contact our customer service team at info@xdmwj.com with your order number and details of the item(s) you wish to return. We will provide you with a return authorization number and instructions for shipping the item back to us.
- Refunds Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after approval. Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- Exchanges We offer exchanges for size or style, subject to availability. To request an exchange, please contact us at info@xdmwj.com with your order number and the details of the new item you wish to receive. You may be required to pay the difference in price, if applicable.
- Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs.
- Contact Us If you have questions about returns or exchanges, please contact us at: Email: info@xdmwj.com Phone: +1 (310) 575-2841